Intelligence & AI
Included in CoreAI on your data, not a chatbot on the side
Because Atrium is the single source of truth, its intelligence layer works on live, governed portfolio data - occupancy, arrears, operations and pipeline - instead of last month's exports.
Portfolio intelligence
Collection rate
94.4%
+0.8%Occupancy
96.4%
At-risk arrears
R412k
-8%"Which residences are behind on 2027 intake fill?"
AI assistant · portfolio scope
Arrears anomaly
Richmond Corner · debit-order failures up 22%
Expiry runway
412 leases expire within 60 days
01
One number, one meaning
Occupancy, arrears and collection rates are computed once, on the canonical ledger and inventory - the board pack and the ops meeting finally agree.
02
Ask questions in plain language
Interrogate the portfolio conversationally - "which residences are behind on intake fill?" - grounded in your data and your permissions.
03
From reporting to foresight
Expiry runways, arrears risk and demand trends surface early enough to act on, not to explain afterwards.
Capabilities
What's in the box
Portfolio dashboards
Live KPIs by portfolio, residence and period: occupancy, collections, arrears, maintenance load.
Operational analytics
Funnel conversion, SLA performance, payment behaviour and engagement - the metrics behind the headline numbers.
AI assistant
Natural-language answers over your own data, respecting roles and row-level security.
Anomaly alerts
Unusual arrears movement, stalled applications or maintenance spikes flagged to the right owner.
Benchmarks
Compare residences and periods on a like-for-like basis to find outliers worth attention.
Exports & BI feeds
Clean, documented data out to your warehouse or BI tool over the API - no scraping reports.
Features
Key features
Hover over or tap any feature for a short explanation.
Dashboards and reporting
- Occupancy, NOI, arrears and churn across every property in one view, updated as leases and payments change.
- Move from a portfolio KPI to the region, property, unit and tenant behind it, without opening a separate report.
- Enquiries, viewings, applications, approvals and signed leases by period and source, showing where prospects drop off.
- Build board and investor reports from any mix of properties and metrics, and schedule them to go out automatically.
- Compare occupancy, churn, yield and arrears against anonymised South African REIT averages.
AI on your data
- Type a question like "which units have been vacant for 60+ days in Sandton?" and get an answer with its sources.
- Ask for tenants over R10 000 with no payment in 30 days, and start collections from the list straight away.
- Compare a renewal against the original lease and see the material differences in rent, term and conditions highlighted.
- Renewal offers, escalation notices and replies to complaints drafted with the right tenant details and history.
- Suggested asking rents for vacant units based on vacancy, recent renewals and demand, within the floors and ceilings you set.
Foresight and governance
- Tenants likely to fall into arrears in the next 30 days are flagged with a recommended action for each.
- Tenancies approaching expiry scored for churn risk each month, with suggested retention offers.
- Unusual payment patterns flagged for human review, with sensitivity tuned per portfolio.
- No AI recommendation changes a financial, legal or eviction outcome until a person approves it.
- Every AI recommendation records the inputs and model version behind it, so decisions can be explained.
Fully API-exposed. Like every Atrium capability, Intelligence & AI ships with versioned endpoints, webhook events and OpenAPI docs - so it plugs into your stack, your warehouse and your AI.
Integrations & API →Works with
Portfolio & Occupancy
Atrium holds a canonical inventory - property, building, floor, unit, bed - so occupancy, vacancy and pipeline are live facts, not month-end spreadsheet exercises.
Billing & Collections
Atrium bills the way residential portfolios actually get paid: multiple payers per lease, subsidised funders with caps, debit orders and instant EFT, and arrears you can act on.
Integrations & API
Atrium is API-first from the first migration. Every capability ships with its endpoint, webhook event and OpenAPI doc, so it can sit alongside your existing systems or take over from them at your pace.
FAQ
Intelligence & AI - common questions
No. Intelligence & AI is part of Core, so every account gets live dashboards, Copilot and AI on its own portfolio data, with no AI add-on to buy.
See Intelligence & AI in action
A 30-minute walkthrough with your own scenarios - beds, funders, intakes and all.