Resident Experience
Included in CoreThe app your residents would choose themselves
Digital-native residents expect to pay, report and hear from you on their phone. Atrium ships a genuinely good resident app - payments, maintenance, comms and community in one place.
Good morning
Naledi Dube
Arcadia House · Room 4B
Balance
R0.00
Next invoice 1 Oct · R4,800
Recent
September rent
Paid 26 Sep · instant EFT
Leaking tap - bathroom
Plumber booked · Thu 09:00
01
Rent paid in three taps
Statements, balances and instant payment by EFT, card or debit-order mandate - and the ledger updates the moment money moves.
02
Issues reported with photos
Residents log maintenance with photos and track progress to completion - fewer calls to the office, faster fixes on the ground.
03
Comms residents actually read
Announcements, events and one-to-one messages over the app, WhatsApp, SMS and email - from one composer, with delivery tracked.
Capabilities
What's in the box
Payments & statements
Balance, statement history and payment in-app, with proof of payment handled automatically.
Maintenance requests
Photo-first reporting with live status, ratings on completion, and reopened-issue tracking.
Digital onboarding
From signed lease to move-in: document uploads, arrival slots and a digital welcome pack.
Announcements & events
Residence news, events with RSVPs and community programming - measurable, not noticeboard guesswork.
Support inbox
Two-way messaging routed to the right team, with the full history on the resident record.
Guarantor & family portal
Sureties and family payers see what they owe and pay online - without calling the office for a statement.
Features
Key features
Hover over or tap any feature for a short explanation.
Rent and account
- Card, instant EFT or debit order from the phone, with the balance and every receipt up to date.
- A 12-month statement of charges and payments, downloadable as a PDF for a visa or bond application.
- Residents who are struggling can propose an instalment plan in the app instead of making an awkward phone call.
- Residents with more than one lease switch between them in the app, without separate logins.
- Add a partner or dependants so they can log requests and read notices, while the account stays with the leaseholder.
Home and lease
- Report an issue with photos, then follow it on a timeline with push updates at every step.
- Confirm or reschedule the technician's visit in the app instead of playing phone tag.
- Accept a renewal offer or submit notice in the app, with the notice period and move-out date worked out for you.
- The signed lease, addenda, inspection reports and receipts in one place, with e-signing for anything new.
- Review and sign the move-in condition report in the app, so any existing damage is on record from day one.
Everyday life
- Book the gym, braai area or meeting room from a live availability calendar.
- Upload ID, sign the lease and pay the deposit from the phone before move-in day, so arrival is just collecting keys.
- Residents choose which alerts they get and on which channel, and set quiet hours.
- Everything in the app also works in a web browser, so residents without the app are not left out.
- A searchable help centre answers common questions, like how to pay or log a repair, at any hour.
Fully API-exposed. Like every Atrium capability, Resident Experience ships with versioned endpoints, webhook events and OpenAPI docs - so it plugs into your stack, your warehouse and your AI.
Integrations & API →Works with
Billing & Collections
Atrium bills the way residential portfolios actually get paid: multiple payers per lease, subsidised funders with caps, debit orders and instant EFT, and arrears you can act on.
Operations & Maintenance
Residents log issues in the app; your team runs them as structured cases and work orders with SLAs, vendors and costs - all attached to the exact bed, unit and asset.
Leasing & Applications
Run the full admissions funnel - apply, vet, allocate, sign - as one digital flow, with guarantors, funders and documents handled as first-class citizens.
FAQ
Resident Experience - common questions
Yes - residents get the full experience on both platforms: statements, payments, maintenance with photos, announcements, events and support messaging.
See Resident Experience in action
A 30-minute walkthrough with your own scenarios - beds, funders, intakes and all.