Operations & Maintenance
Platform Extension PackEvery case tracked, every work order closed
Residents log issues in the app; your team runs them as structured cases and work orders with SLAs, vendors and costs - all attached to the exact bed, unit and asset.
Field app · Thabo M.
Today's jobs
Geyser replacement
Arcadia House · Unit 4B
Leak - bathroom ceiling
Richmond Corner · 12C
Access card fault
Westside Quarter · Gate 2
Fire-door inspection
Bay Terraces · Block A
01
From complaint to closed
Cases flow into work orders with assignment, scheduling, parts and sign-off - one timeline from the resident's report to the fix.
02
A field app teams use
Caretakers and technicians get their queue, checklists and photo capture on their phone - no printed job cards.
03
Costs land on the asset
Labour and materials post against the property and unit, so maintenance spend is analysable next to occupancy and arrears.
Capabilities
What's in the box
Case management
Structured intake from the resident app, walk-ups and inspections, with categories, priorities and SLA clocks.
Work orders
Assign to in-house teams or vendors, schedule, track materials and capture completion evidence.
Field app
Mobile queue for on-the-ground staff: today's jobs, checklists, photos, signatures.
Planned maintenance
Recurring schedules for compliance checks and preventive work, generated automatically.
Vendor management
Vendor records, rate agreements and performance history per trade and region.
Inspections & handovers
Move-in/move-out inspections with photo evidence, linked to deposits and disputes.
Features
Key features
Hover over or tap any feature for a short explanation.
Cases and triage
- Cases logged by residents in the app, by technicians on site or by staff for common areas, all in one system.
- New cases sorted by building, category and age. The priority set in triage drives the SLA and who picks it up.
- Response and resolution targets by priority, with an alert before a breach and escalation if a case stays open.
- Each job matched to the best technician or contractor by skills, workload, location and SLA, for a dispatcher to confirm.
- Flag a job as resident-caused during triage so the cost can be recovered from the deposit or account.
Work orders and the field app
- Technicians see today's work orders on the field app, with navigation to each unit.
- Photos, readings and notes captured without signal in basements and parking levels, then synced when back online.
- Notes, labour hours, materials and photos captured on the job, and the resident is notified the moment it is done.
- A drag-and-drop board showing technician availability and workload, so jobs are spread fairly.
- Recurring schedules create planned work orders automatically, completed as pass/fail checklists on the field app.
Vendors, assets and costs
- Contractors accept jobs, upload before-and-after photos and submit invoices through a portal, without a full login.
- Insurance, tax clearance and B-BBEE certificates tracked with expiry warnings. Lapsed vendors are suspended automatically.
- Compare vendor quotes side by side, and require sign-off on any job above the cost threshold you set.
- Lifts, HVAC and generators linked to buildings with installation and warranty dates, so replacements are planned early.
- Monthly maintenance spend by building and category, ready to reconcile against budget.
Fully API-exposed. Like every Atrium capability, Operations & Maintenance ships with versioned endpoints, webhook events and OpenAPI docs - so it plugs into your stack, your warehouse and your AI.
Integrations & API →Works with
Resident Experience
Digital-native residents expect to pay, report and hear from you on their phone. Atrium ships a genuinely good resident app - payments, maintenance, comms and community in one place.
Portfolio & Occupancy
Atrium holds a canonical inventory - property, building, floor, unit, bed - so occupancy, vacancy and pipeline are live facts, not month-end spreadsheet exercises.
Intelligence & AI
Because Atrium is the single source of truth, its intelligence layer works on live, governed portfolio data - occupancy, arrears, operations and pipeline - instead of last month's exports.
FAQ
Operations & Maintenance - common questions
Photo-first, in the tenant app, with live status through to completion. Walk-ups and inspection findings can be captured by staff into the same case queue.
See Operations & Maintenance in action
A 30-minute walkthrough with your own scenarios - beds, funders, intakes and all.